Everything you need to know about shopping and selling with Second Signature
Shopping With Us
What is Second Signature?
Second Signature is an online women's secondhand boutique based in Chelsea Heights, Victoria. We curate quality pre-loved clothing and accessories, giving beautiful pieces a second chance to shine. We also offer a full consignment service, so you can sell your own pre-loved pieces through us without lifting a finger.
Are all of your items secondhand?
Yes! Every piece in our store is pre-loved. All items are carefully inspected, cleaned if required and accurately photographed before being listed, so what you see is exactly what you'll receive. Any signs of wear are always noted in the listing description.
How do I know what condition an item is in?
Every listing includes condition notes and multiple photographs. We inspect every piece before listing it, and we only accept items that are clean, wearable, and free from significant damage. If a minor flaw exists, it will always be disclosed in the listing. Want exact measurements? Email us at info@secondsignature.com.au and we'll measure the piece for you.
Do you offer returns?
Because every piece is one-of-one, we don't offer change-of-mind returns or exchanges. If your item arrives faulty or not as described, email us at info@secondsignature.com.au with your order number and a few photos — ideally within 7 days of delivery so we can sort it quickly — and we'll put it right. This doesn't affect your rights under the Australian Consumer Law. See our Returns Policy for the details.
How is my order posted?
All orders are sent via Australia Post Express Post with tracking, anywhere in Australia. Postage is a flat $4.95, and it's free on orders of $75 or more. Orders are packed and sent within 2 business days, and you'll receive your tracking number as soon as your order ships. See our Shipping Policy for delivery estimates.
Do prices ever drop?
Sometimes! Pieces that have been with us for a while may be reduced, and consigned pieces still available after 60 days drop by 25%. It's worth checking back regularly or following us on socials so you never miss a markdown on a piece you've been eyeing.
Selling With Us
How does selling with you work?
We sell your pieces on consignment — you fill in our short form, send us your pre-loved pieces, and we do everything else. We photograph, measure, list, manage, sell, and post your items, and you earn a share of every sale. There's nothing to pay upfront.
How much does it cost?
Nothing upfront. There's no booking fee and no listing fee — we only earn when your items sell, so we're motivated to sell them well.
How much do I earn when my item sells?
Your share depends on the final sale price of each item:
- Under $50 — you receive 40%
- $50 to $149 — you receive 60%
- $150 and over — you receive 70%
For example, a dress that sells for $90 earns you $54, and a coat that sells for $200 earns you $140. The higher your item sells for, the bigger your share.
What items do you accept?
We accept women's clothing and accessories that are:
- Clean, freshly laundered and free from odour
- Free from stains, holes, pilling, broken zippers or damage
- Genuine — we do not accept counterfeit items
- Expected to resell for around $25 or more
Every piece takes the same care to photograph, measure and list, so we focus on items with enough resale value to make it worthwhile for you. Not sure if something qualifies? Just ask. For items valued at $150 or more, we may ask for reasonable proof of provenance — such as an original receipt or authentication — before accepting them. We reserve the right to decline items that don't meet these standards.
How many items can I sell?
Each consignment lot includes a minimum of 5 items and a maximum of 25. If you have more than 25, you're welcome to top up your lot within the first 30 days of it going live.
How does the monthly intake work?
We process consignments in monthly rounds so every item gets the time and attention it deserves. Choose your preferred month when you fill in our form, and make sure your items reach us by the 1st of that month. Your items will go live 14 days later, on the 15th. We accept up to 10 sellers per round and will confirm your spot within 2 business days.
How do I get my items to you?
Three easy options:
- Drop-off — by appointment in Chelsea Heights, Victoria.
- Post — send your items via tracked postage to arrive by the 1st of your chosen month.
- Local pickup — within about 20km of Chelsea Heights, we'll come to you. A flat $15 pickup fee is taken from your earnings, so there's nothing to pay upfront.
Who decides the price of my items?
We do the market research for you! We price every item based on brand, condition, and what similar pieces are actually selling for — then send you a pricing summary to approve before anything goes live. You'll have 7 days to respond, and if we don't hear back, your items will be listed at the proposed prices so there's no delay. You can also tell us a minimum price for any item. Realistic pricing is the secret to selling fast, and nobody knows the pre-loved market like we do.
How long will my items be listed?
Items are listed for up to 120 days. To help your pieces sell, any item still available after 60 days is automatically reduced by 25%. If you'd rather keep your original prices, just let us know when you approve your pricing summary and we'll leave them as they are.
When and how do I get paid?
Payouts are made fortnightly, every second Friday, by bank transfer. You'll receive an itemised statement each payout showing exactly what sold, the sale price, and your earnings. A minimum payout threshold of $10 applies — anything under that simply rolls over to the next fortnight.
What happens if my item doesn't sell?
At the end of the 120 days, you'll have 14 days to collect your unsold items (or arrange return postage for postal consignments). Items unclaimed after 14 days are donated to a local charity, so they still find a new home.
Can I withdraw my items early?
Yes, you can request early withdrawal at any time before an item sells. A small $2 per item processing fee applies, and your items will be ready for collection or return within 7 days.
What if I change my mind after my item sells?
Once your item sells, the sale stands — we don't offer change-of-mind returns to buyers. If a buyer reports that an item is faulty or not as described, we'll step in to sort it out and let you know the outcome.
Still Have Questions?
We'd love to hear from you! Get in touch at info@secondsignature.com.au or via our contact page, and we'll respond within 2 business days.