Terms of service

SECOND SIGNATURE

Consignment Terms & Conditions

Effective Date: 8 July 2026 | Version 1.1

Thank you for choosing Second Signature as your consignment partner. Please read these Terms and Conditions carefully before submitting items. By submitting items for consignment — whether by drop-off, post, or local pickup — you agree to be bound by the terms set out in this document.

1. Item Eligibility & Acceptance

Second Signature accepts women's clothing and accessories across all price points. All items submitted must meet the following criteria:

● Clean, freshly laundered, and free from odour

● Free from stains, holes, pilling, broken zippers, or any damage

● Accurately described by the consignor at the time of submission

● Not counterfeit or misrepresented in any way

Second Signature reserves the right to decline any item at intake that does not meet these standards, or any item that is deemed unlikely to sell at a reasonable price. Declined items will be returned to the consignor at their cost or donated if unclaimed within 14 days.

All items are priced by Second Signature in line with Section 8 of these terms. Items that we assess as unlikely to sell at a viable price may be declined at intake.

2. Consignment Submission

2a. Drop-Off (Chelsea Heights, Victoria)

● Drop-offs are by appointment only. Please contact us to book a time before arriving.

● Items will be inspected at the time of drop-off. Any declined items must be taken back by the consignor on the day.

● Maximum 25 items per consignment lot.

2b. Postal Consignment

● A minimum of 8 items is required per postal consignment lot.

● Maximum 25 items per consignment lot.

● Consignors must complete an online Consignment Request Form and receive written approval before posting any items.

● Items must be sent via tracked postage at the consignor's cost.

● Second Signature is not responsible for items lost or damaged in transit to us.

● Any items declined on arrival will be held for 14 days. The consignor must arrange and cover return postage within this period. Items unclaimed after 14 days will be donated.

2c. Local Pickup

● Available within approximately 20km of Chelsea Heights, Victoria.

● A flat pickup fee of $15.00 applies, in addition to the booking fee.

● The pickup fee is payable at the time of booking and is non-refundable, including where the booking fee is forfeited.

● Maximum 25 items per consignment lot.

3. Listing Fee

A non-refundable listing fee of $5.00 per item applies to all consignment submissions. This fee covers photography, editing, measurements, listing creation, and ongoing listing management.

● The listing fee must be paid in full before any work commences on your items.

● The listing fee is non-refundable regardless of whether items sell.

● A $50.00 booking fee is paid at the time of booking your consignment slot, and this amount is credited in full against your listing fee.

● Payment can be made via bank transfer. Details will be provided upon consignment approval.

Example: A lot of 25 items requires a listing fee of $125.00, less your $50.00 booking fee already paid, leaving $75.00 payable before processing begins.

4. Listing Timeline

Items are listed for up to 120 days. If your item is not selling within that 120 days, you might like to consider a discount to help it move — simply get in touch and we can discuss the right markdown for your piece. There is no obligation to discount; it's an option available to you at any point during the listing period.

At the end of the 120-day listing period, unsold items are handled in accordance with Section 7 below.

5. Commission & Earnings Split

Upon the sale of an item, the proceeds will be split between the consignor and Second Signature as follows:

Sale Price	Consignor Receives	Second Signature Receives
Under $100.00	60%	40%
$100.00 and above	68%	32%

The commission split applies to the final sale price of the item, inclusive of any agreed price reductions. Listing fees are separate and are not deducted from sale proceeds.

6. Consignor Payouts

● Payouts are made fortnightly, every second Friday.

● Payouts include all items sold where the buyer has confirmed receipt, or where 7 days have passed since tracked delivery with no dispute raised.

● Payouts are made by bank transfer. Consignors must provide their BSB and account number at intake. Second Signature is not responsible for incorrect banking details provided by the consignor.

● A minimum payout threshold of $10.00 applies. Amounts below $10.00 will roll over to the following fortnight.

● An itemised payout statement will be emailed to the consignor each payout period, detailing items sold, sale price, commission split, and net earnings.

7. Unsold & Unclaimed Items

If your item is not selling within the 120-day listing period, the following applies:

● Consignors will be notified by email and given 14 days to arrange collection or return postage.

● Drop-off and local pickup consignors must collect items from Chelsea Heights within 14 days of notification.

● Postal consignors must arrange and prepay return postage within 14 days of notification.

● Any items not claimed within 14 days of the end-of-consignment notification will be donated to a local charity or retained as Second Signature stock at our discretion.

● Second Signature accepts no liability for items unclaimed beyond the 14-day window.

8. Pricing

● Second Signature will determine the listing price of each item based on brand, condition, and current market demand.

● Consignors will receive a pricing summary by email for approval before any items go live.

● Consignors have 5 business days to respond to the pricing summary. If no response is received within this period, the proposed prices are deemed accepted and items will be listed.

● If pricing cannot be agreed on a particular item, the consignor may withdraw that item prior to listing. Listing fees remain non-refundable.

● All prices are listed in Australian Dollars (AUD) inclusive of GST where applicable.

9. Care of Items & Liability

● Second Signature will take reasonable care of all items in our possession.

● We are not liable for minor handling wear that may occur during photography or storage.

● We are not liable for loss or damage caused by circumstances beyond our reasonable control including fire, flood, theft, or other unforeseen events. Consignors may wish to consider their own insurance for high-value items.

● Second Signature is not responsible for items lost in transit when being posted to us by the consignor.

10. Consignor Responsibilities

● Consignors confirm that they are the rightful owner of all items submitted and have the right to sell them.

● Consignors confirm that all items are genuine and not counterfeit.

● Consignors agree to disclose any known faults or defects at the time of submission. Failure to disclose known faults may result in the item being removed from sale at the consignor's cost with no refund of listing fees.

● Consignors agree to keep their contact details and banking information up to date.

11. Withdrawals & Early Removal

Once an item has been listed, consignors may request early withdrawal at any time. However:

● Listing fees are non-refundable.

● A withdrawal processing fee of $2.00 per item applies to cover administration.

● Items will be made available for collection or return within 5 business days of withdrawal request.

● Second Signature reserves the right to delay withdrawal if a sale is pending or in dispute.

12. Buyer Disputes & Returns

● In the event a buyer raises a dispute (e.g. item not as described), Second Signature will investigate and act as the intermediary.

● If a return is warranted due to a fault not disclosed by the consignor, any refund issued to the buyer will be recovered from the consignor's earnings. If no earnings are available, the consignor will be invoiced.

● Second Signature's decision in dispute resolution is final.

13. Amendments to These Terms

Second Signature reserves the right to update or amend these Terms and Conditions at any time. Updated terms will be published on our website and will apply to all new consignment submissions from the date of publication. Existing consignments will continue under the terms in place at the time of submission.