Second Signature

Returns Policy

Last updated: 28 June 2026

As a secondhand boutique, every item we sell is pre-loved, individually inspected and accurately described before it’s listed. Because of this, our returns policy works a little differently to a standard retail store — this page explains exactly where you stand, whether you’re buying from our store or selling through our consignment service.

1. Shopping With Us

1.1 All Sales Are Final

As a secondhand boutique, all sales are final. Because every item is one-of-a-kind, pre-loved and accurately photographed and described — including any signs of wear — we don’t offer change-of-mind returns or exchanges.

We encourage you to read the full listing, condition notes and measurements carefully, and to reach out to us before purchasing if you have any questions about fit, condition or styling.

1.2 If Something Isn’t Right

If your item arrives significantly not as described — for example, a fault, damage or discrepancy that wasn’t disclosed in the listing — please contact us at info@secondsignature.com.au within 7 days of delivery.

Let us know what’s wrong and include a few photos where possible. We’ll review your order and work with you to put it right. Depending on what’s happened, we’ll offer you a refund, a replacement (if a similar item is available) or store credit — whichever resolution suits the issue best, decided in consultation with you.

1.3 How to Raise an Issue

•        Email info@secondsignature.com.au within 7 days of delivery

•        Include your order number, a description of the issue, and photos if relevant

•        We’ll respond within 2 business days to confirm next steps

If a return is agreed, we’ll let you know how to send the item back. Once received and reviewed, we’ll process your refund, replacement or credit promptly.

1.4 Shipping for Approved Returns

Where a return is approved because an item was significantly not as described or faulty, we’ll cover the cost of return postage or arrange collection. Items returned for any other reason are the buyer’s responsibility to post back, and original shipping costs are non-refundable.

2. Consigning With Us

Returns work differently for items you’ve consigned with us, since you remain the owner of your items until they sell. The key points are below — for full detail, see our FAQs and your Seller Consignment Agreement.

2.1 If Your Item Doesn’t Sell

Items are listed for up to 120 days across several pricing stages. At the end of an item’s consignment period, you’ll have 14 days to collect it (or arrange return postage for postal consignments). Items not claimed within 14 days are donated to a local charity or retained as Second Signature stock, as set out in your Seller Consignment Agreement.

2.2 Withdrawing an Item Early

You can request to withdraw a consigned item at any time before it sells. A $2 per item processing fee applies, and your item will be ready for collection or return within 7 days. Listing fees already paid are non-refundable.

2.3 Once an Item Sells

Sales of consigned items are final once confirmed, in line with our buyer returns policy above — we don’t offer change-of-mind returns to buyers. If a buyer raises a genuine issue with a consigned item within 7 days of delivery, we’ll manage the resolution directly with the buyer under Section 1.2, and we’ll let you know the outcome.

3. Contact Us

If you have any questions about a return, a consigned item, or this policy, we’re here to help:

•        Email: info@secondsignature.com.au

•        Via our website contact page

We aim to respond to all enquiries within 2 business days.

4. Changes to This Policy

We may update this Returns Policy from time to time to reflect changes in our practices or store terms. The “Last updated” date at the top shows when it was last revised.