This policy explains how we ship your order, what it costs, and where you stand if something isn't right — whether you're buying from our store or selling through our consignment service.
1. Shipping With Us
1.1 Postage Rates
We charge a flat rate of $8.50 AUD for tracked postage anywhere in Australia, no matter how many items you order.
Free shipping on all orders over $99.
Postage is calculated at checkout and shown before you complete your purchase.
1.2 Where We Ship
We currently ship to addresses within Australia only. If you're outside Australia and would like to purchase an item, please contact us at info@secondsignature.com.au and we'll see what we can do.
1.3 Delivery Times
Orders are packed and sent via Australia Post tracked postage within 2 business days of purchase. Once shipped, most orders arrive within:
- 2–4 business days for metro areas
- 4–8 business days for regional and remote areas
These are estimates provided by Australia Post and not guaranteed delivery times. Delays can occur during peak periods, so please reach out if your order is taking longer than expected.
1.4 Order Tracking
You'll receive a tracking number by email as soon as your order is shipped, so you can follow its journey to you.
1.5 Lost or Damaged Parcels
If your parcel is lost or arrives visibly damaged in transit, please contact us at info@secondsignature.com.au within 7 days of the expected delivery date so we can lodge an enquiry with Australia Post and work with you to resolve it.
2. Returns When Shopping With Us
2.1 All Sales Are Final
As a secondhand boutique, all sales are final. Because every item is one-of-a-kind, pre-loved and accurately photographed and described — including any signs of wear — we don't offer change-of-mind returns or exchanges.
We encourage you to read the full listing, condition notes and measurements carefully, and to reach out to us before purchasing if you have any questions about fit, condition or styling.
2.2 If Something Isn't Right
If your item arrives significantly not as described — for example, a fault, damage or discrepancy that wasn't disclosed in the listing — please contact us at info@secondsignature.com.au within 7 days of delivery.
Let us know what's wrong and include a few photos where possible. We'll review your order and work with you to put it right. Depending on what's happened, we'll offer you a refund, a replacement (if a similar item is available) or store credit — whichever resolution suits the issue best, decided in consultation with you.
This applies to genuine cases where an item doesn't match its listing or arrives faulty. It does not cover change of mind, sizing preferences, or wear and characteristics that were disclosed in the listing.
2.3 How to Raise an Issue
- Email info@secondsignature.com.au within 7 days of delivery
- Include your order number, a description of the issue, and photos if relevant
- We'll respond within 2 business days to confirm next steps
If a return is agreed, we'll let you know how to send the item back. Once received and reviewed, we'll process your refund, replacement or credit promptly.
2.4 Shipping for Approved Returns
Where a return is approved because an item was significantly not as described or faulty, we'll cover the cost of return postage or arrange collection. Items returned for any other reason are the buyer's responsibility to post back, and original shipping costs are non-refundable.
3. Consigning With Us
Returns work differently for items you've consigned with us, since you remain the owner of your items until they sell. The key points are below — for full detail, see our FAQs and your Seller Consignment Agreement.
3.1 If Your Item Doesn't Sell
Items are listed for up to 120 days. If your item is not selling within that 120 days, you might like to consider a discount to help it move — just get in touch and we can chat about the right markdown for your piece. There's no obligation to discount; it's simply an option if you'd like to explore it.
At the end of the 120-day period, you'll have 14 days to collect your item (or arrange return postage for postal consignments). Items not claimed within 14 days are donated to a local charity or retained as Second Signature stock, as set out in your Seller Consignment Agreement.
3.2 Withdrawing an Item Early
You can request to withdraw a consigned item at any time before it sells. A $2 per item processing fee applies, and your item will be ready for collection or return within 7 days. Listing fees already paid are non-refundable.
3.3 Once an Item Sells
Sales of consigned items are final once confirmed, in line with our buyer returns policy above — we don't offer change-of-mind returns to buyers. If a buyer raises a genuine issue with a consigned item within 7 days of delivery, we'll manage the resolution directly with the buyer under Section 2.2, and we'll let you know the outcome.
4. Contact Us
If you have any questions about shipping, a return, a consigned item, or this policy, we're here to help:
- Email: info@secondsignature.com.au
- Via our website contact page
We aim to respond to all enquiries within 2 business days.
5. Changes to This Policy
We may update this Shipping & Returns Policy from time to time to reflect changes in our practices, carriers or store terms. The “Last updated” date at the top shows when it was last revised.